Terms of service

Terms & Conditions

Welcome to our store! By using this website and purchasing from us, you agree to the following terms and conditions:

1. General Information

This website is operated by Haven and Heart Co. Throughout the site, “we,” “us,” and “our” refer to Haven and Heart Co. By accessing or purchasing from our website, you engage in our “Service” and agree to be bound by the following terms.

2. Product Information

We make every effort to display our products as accurately as possible, but natural gemstones (including pearls, moonstone, and opal) may have slight variations in color, texture, or size. These variations are not considered defects.

3. Pricing & Payments

All prices are listed in USD and are subject to change without notice. We reserve the right to refuse any order for any reason, including errors in pricing or stock.

4. Intellectual Property

All content on this website—including branding, logos, custom product descriptions, images, and other written or visual materials—is the property of Haven and Heart Co. and may not be copied, reproduced, or distributed without permission.

Please note: We currently work with trusted third-party suppliers (such as Trendsi) to fulfill our products. We do not claim ownership over the original product designs unless otherwise noted.

5. Returns & Exchanges

Please refer to our Return Policy for full details on returns, exchanges, and refund eligibility.

6. Limitation of Liability

We are not liable for any indirect or incidental damages related to the use of our products or website. All products should be used as intended and kept out of reach of small children.