FAQ

 Frequently Asked Questions

When will my order arrive?

All of our jewelry is handcrafted with care and detail. Orders typically ship within 5–7 business days. Please allow up to 3 weeks from the date of purchase for your jewelry to arrive. You’ll receive tracking information as soon as your order ships.

What is your return policy?

We offer a 30-Day Satisfaction Guarantee on all non-custom items.

You may return or exchange your jewelry within 30 days of delivery as long as it is:

  • Unworn

  • In original condition

  • Returned with original packaging

We do not accept returns on:

  • Worn or damaged items

  • Custom, engraved, or made-to-order pieces

  • Clearance or final sale items

If your item arrives damaged or defective, please contact us within 7 days of delivery at Havenandheartco@gmail.com and we’ll replace or refund it promptly.

What materials do you use?

Our jewelry is made with high-quality and ethically sourced materials, including:

  • 925 sterling silver

  • Gold plating (14k or 18k over sterling silver)

  • Lab-grown moissanite

  • Natural freshwater pearls

  • Genuine moonstone and opal

Please note: As natural stones, pearls, opals, and moonstones may have slight variations in color, shape, or shimmer—this is part of their unique beauty and not considered a defect.

How do I care for my jewelry?

Sterling Silver & Gold-Plated Jewelry:

  • Avoid contact with water, perfumes, lotions, and sweat.

  • Store in a dry, airtight container when not in use.

  • Gently clean with a soft cloth after wearing.

Moissanite:

  • Clean with mild soap and warm water using a soft brush.

  • Avoid ultrasonic cleaners for jewelry with softer stones.

Pearls, Moonstone & Opal:

  • These stones are soft and delicate.

  • Avoid exposure to heat, chemicals, or direct sunlight.

  • Wipe gently with a damp, soft cloth after wearing.

Can I change or cancel my order?

Yes, we allow changes or cancellations within 24 hours of placing your order. After 24 hours, production may begin, and we are no longer able to make changes.

To request a change, email us at Havenandheartco@gmail.com with your order number and your requested update as soon as possible.

Have more questions?

Reach out to our customer support team anytime at Havenandheartco@gmail.com or via our [Contact Page].